WE ARE HIRING!
Program Manager
Job Title: Program Manager providing transformative experiences to the community we serve.
Job Description: greeNest is looking for a warm, outgoing individual to advance the mission of greeNest through coordination of greeNest programs for our community. This is a FT position.
About greeNest: greeNest is a small, unique nonprofit agency serving individuals and families transitioning from crisis to stable housing with furnishing essentials. greeNest's mission is to provide affordable housewares and furnishings to low income families to help transform their houses into homes. Our Finally Home program provides gently used, donated furniture and housewares to individuals and families moving from crisis to sustainable housing. Our Up Off the Floor program provides new beds to children birth-18 years who do not have a safe place to sleep. We partner with more than 100 community agencies to identify individuals and families who lack the resources to provide essential furnishings for their homes. We are "working together to transform our community, one nest at a time."
What it’s Like to Work Here: At greeNest, we see lives transformed everyday. We have a community that offers a warm welcome to all who come to greeNest. Our small staff team works closely with volunteers to create a beautiful furniture showroom and a culture of respect and dignity. Our team members all share a positive attitude, problem solving abilities and patience, enabling them to provide excellent customer service. Don’t miss out on this rare opening with us!
A Day in the Life as a Program Manager: Each day is a little different. There are different volunteers, different participants and different phone calls. You will provide training and guidance to greeNest’s amazing volunteers, enabling them to assist program participants as they shop. You will make and receive phone calls and emails from case managers, answering questions and ensuring that appointments are scheduled and that everything is in place to make the shopping visit successful. This includes scheduling, confirming transportation, taking payment, and post shopping paperwork. You will provide guidance and support to office volunteers, making sure they have the information and tools needed for data entry.
You will work closely with the greeNest staff team; keeping warehouse staff up to date on appointment changes and making sure the furniture showroom is transitioned smoothly between appointments, and providing program data to the Executive Director and Community Engagement Manager for marketing and development needs.
You are often “the face of the agency,” greeting volunteers, case managers, program participants and other guests and making them feel warmly welcomed. Relationships are critical to the success of our programs and the Program Manager is key to maintaining the greeNest culture.
Qualifications:
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Demonstrated understanding and appreciation of greeNest culture: high value of volunteer time and contributions; appreciation for donors, both financial and furnishings; respect for agencies and case managers; and validate the dignity of the participants
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Proven experience as a Program Manager or other managerial position; non-profit agency experience preferred, but not required
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Bachelor’s degree in management or a relevant field is preferred, but not required
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Thorough understanding of non-profit project / program management systems, procedures, and techniques. Experience with a Client Relationship Management tool (CRM) a plus
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Proficiency in Google Workspace (G suite), MS Office
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Knowledge of supporting software programs such as Little Green Light, Sender, Sign Up, Bloomerang, others
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Outstanding leadership and organizational skills with ability to lead internal team in greeNest initiatives
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Ability to collaborate with over 100 partner agencies; recruit and educate new agencies
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Excellent written and verbal communication skills, as well as strong presentation skills
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Strong problem-solving ability with a focus on attention to detail
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Excellent time management skills and ability to prioritize work
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Ability to work both independently and as part of a team in a group office setting
Salary is competitive and commensurate with experience.
Email cover letter and resume to julia@greenestws.org